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Read our Privacy Code

Welcome to the Privacy Policy of the company Autofficina Donati snc based in the European Union (in this Privacy Policy we refer to this company as "AD"). The complete list of companies and their contact details are shown below: see Data Controllers and Country Contact Details.

Please take the time to read this Privacy Policy as it is important for you to understand how AD collects and uses your personal data. "Personal data" means all data relating to a natural person and which identifies, or can be used to identify, that individual.

AD has the right to periodically make partial changes to this Privacy Policy. Therefore, it is advisable to re-read this information from time to time. In the event that AD makes a change that significantly affects your rights or, to the extent AD is entitled to do so, significantly changes the way we use your personal data, AD will notify you via a publication visible on your websites, email and/or postal mail before the change becomes effective.

Select one of the following hypertext links to learn about the methods of collection, use, sharing and communication of personal data:

AD wants you to feel comfortable in providing us with access to your personal data. Use this Privacy Policy to learn how your personal data is used when you interact with AD and what options you have available.

This Privacy Policy concerns personal data that is processed and used by AD through the use of AD products and services, both online and offline.

In order to rent a vehicle or provide other services, AD needs to collect your personal data. AD collects personal data when it is provided to it, for example by telephone, fax, postal mail, e-mail, at the rental counter when completing an application or registration form.

The purposes for which AD uses this data are detailed below in this Privacy Policy. There are several legal grounds under data protection law which allow DonatiRent to use your personal data for these purposes, and in particular: (1) that you have given AD your consent to use your personal data for this purpose (for example, when you have given AD your consent to send you marketing communications electronically); (2) that AD needs to use such personal data in order to fulfill its contract for the supply of products and services; (3) that the processing is necessary for AD's legitimate interests, provided they are balanced with your rights and interests; and (4) when AD is required to comply with a legal obligation (for example, to respond to government or law enforcement requests for information).

Such legitimate interests are: (a) to ensure the efficient administration and management of the relationship with AD, including any rentals with AD; (b) understand how our customers use AD's services and manage AD's fleet; (c) carry out research and analysis on what services or products AD's customers want or how they would like AD to improve its services and products; (d) understand how AD's customers use AD's websites and identify any problems with how the websites are used and how we can improve customers' user experience; (e) informing AD's customers about the various products and services it may offer; (f) understand and respond to customer feedback; (g) optimally adapt and personalize the promotions and benefits that AD offers to its customers; (h) prevent, detect or investigate unauthorized use of AD vehicles and systems and ensure compliance with AD legislation and policies; and (i) handle any disputes and incidents and provide legal or other professional advice.

AD will collect technical data about your devices when you use its website where permitted. For information on AD's online data collection, please visit the Online Data section.

RENT A VEHICLE

When you make a reservation, rent a vehicle from AD, the data that AD collects includes:

  • first name;

  • e-mail address (if you book online);

  • residential address (for driving license validation and billing);

  • telephone numbers on which AD can contact you;

  • date of birth (for the validation of the driving license and for legal obligations);

  • gender (for license validation)

  • payment information such as credit or debit card details (the security code is acquired only for the transaction – AD does not keep it);

  • tax code (if specifically requested);

  • information extracted from the driving license and/or other identity documents issued by the administration, even if you are an additional driver for the single rental in question (for license validation and legal obligations);

  • data extracted from another type of identification document, such as a passport or national identity card, if your driving license does not contain a photo or the photo does not allow for your recognition and/or proof of residence, such as a bill (for security and anti-fraud reasons). The data we collect and store will include your ID photo only if you are aware of it;

  • special requests and preferences, including:

    • your preferences regarding optional extras, such as damage reduction/elimination deductibles and other protections;

    • where a delivery or collection service is available, the delivery or collection address of the vehicle and any required optional extras; And

  • other information that may be necessary to rent a vehicle to you and/or provide you with services.

If you inform AD that you have a physical disability that requires a modified vehicle or other type of driving assistance, AD will use this data to provide you with the requested service and if you have given your explicit consent to the use of such data.

During the rental AD will collect data on the place, date and time you rented the vehicle, place and date and time you returned the vehicle, insurance choices, fuel consumption, mileage, data about any claims and other data relating to the vehicle and its use. Such data is necessary to provide you with the services you have requested in the rental agreement or for AD's legitimate business interests (e.g. to control the use of AD's vehicle fleet).

If you are the victim of an accident, or suffer any loss, theft or damage to the vehicle during your rental or suffer mechanical breakdowns, AD will collect accident data including your accident report and police or third party report, including details of those involved, together with the nature of any personal injury and/or damage to the vehicle, and optional extras. AD will use this data to fulfill the contract with you (for example, the vehicle rental agreement and/or the conditions of any optional extras such as insurance), for AD's legitimate business interests (for example, in recovering the costs of any losses or damage caused to the vehicle), to fulfill any legal obligation of AD (for example, to make any mandatory reports of the accident to the competent authorities), and to initiate, exercise or present defenses in legal actions arising from such an accident.

AD will also collect data on any fines for speeding, no parking, tolls or other infringements related to road traffic issued against you or any infringements of the highway code committed by you during the rental, if the police provide such data to AD. AD will use this data to manage such contravention or violations under the conditions of the vehicle rental agreement with AD.

In addition to the purposes listed above, AD uses this data to better understand the needs of its customers and provide you with the related offers.

Some vehicles are equipped with a global positioning system (GPS) or similar location tracking device which may also collect data about the vehicle.

VEHICLE DATA

Some vehicles rented by you from AD have been manufactured or equipped with on-board devices to be connected to the Internet (connected car) which allow AD to send commands and receive certain information from the vehicle, including geolocation data from a global positioning (GPS). If you rent a connected car from AD, your personal data will be processed in accordance with this Policy and the Connected Car Privacy Addendum contained in the General Rental Conditions (or any other connected car information that AD provides to you will provide in the future).

ONLINE DATA

When you use the website, AD automatically collects technical data. This paragraph explains the technical data that AD collects and why it collects it.

IP addresses and other data collected automatically: AD may collect your IP address when you visit its websites in order to allow it to detect malfunctions of its main computers, for system administration, to report aggregate data to its business partners and to monitor the use of its website.

Session Replay: When you visit the AD website, sometimes AD will also record data about your browsing session on the site, including the pages you visit and any forms on the website you have completed. AD analyzes this data to identify any technical problems in the functioning of its sites and to improve the user interface.

Cookies and other similar technologies: Please consult the AD Cookie Policy at the bottom of the website: www.donatirent.com

ANALYSES

AD uses analytics software, such as Google Analytics and others, to better understand the functionality of its software on its websites and Apps on your device. These software tools record technical data, including data about your device, as well as data about how often you use the website, about the pages you visit on the website.

SECURITY MEASURES

The security of your personal data is important to AD. AD takes appropriate measures to ensure that your data is protected from unauthorized use, access, communication, alteration, destruction or loss. AD takes security seriously, but since no system is 100% secure, it is unable, like any other organization, to fully guarantee the protection of your personal data.

DATA RETENTION

AD retains your personal data for no longer than is reasonably necessary or required by law. The retention time depends to a large extent on the type of data and the purpose.

YOUR RIGHTS

You may be the owner – in accordance with applicable data protection laws – of the following rights with regard to the processing of personal data:

  • Right of access - you may have the right to request a copy of the personal data held about you and to request supporting information explaining how that data is used.

 

  • Right to rectification - you may have the right to request that inaccurate personal data concerning you be rectified.

 

  • Right to erasure - you may have the right to request erasure of personal data held about you.

 

  • Right to restrict processing - in some situations, you may have the right to request that the personal data you provide is not used (for example, if you believe it is inaccurate).

 

  • Right to data portability: You may have the right to receive certain personal data in a structured, commonly used and machine-readable format and to have it transmitted to another data controller.

 

  • Right to withdraw consent - when AD processes your personal data on the basis of consent (including consent to direct marketing), you have the right to withdraw consent at any time. However, this will not affect the legitimacy of the processing based on the consent prior to the withdrawal. Furthermore, even in the event of a revocation, AD may continue to use your personal data to the extent permitted or required by law.

Right to object: moreover, if AD is processing your personal data on the basis of a legitimate interest (your own or that of a third party), you can contest it. However, AD may have the right to continue processing your data based on its legitimate interest or when this is necessary in the context of legal actions. You also have the right to object to the processing of your personal data for direct marketing purposes.

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