FAQ - FREQUENTLY ASKED QUESTIONS

The answers you are looking for

How can I book a car?
You can request a quote directly through our website, contact us via WhatsApp, phone, or email. Once we have checked availability, we will send you all the information you need to confirm your booking.
 

Is a deposit required?
Yes. To confirm the booking, a deposit equal to 30% of the total rental amount is normally required. Once we receive confirmation of the booking from the customer, we will send a link through which the deposit can be paid directly. Payment of the deposit is required for the booking to be definitively confirmed.
 

Can I change the booking dates?
Yes, subject to vehicle availability. We recommend contacting us as soon as possible if you need to make any changes.
 

Can I extend the rental after I have picked up the car?
Yes, if the car is available for the following days. However, you must contact us and receive confirmation before the rental period expires.
 

What is the cancellation policy?
In the event of cancellation, you will be entitled to a full refund of the deposit only if the cancellation is made at least 30 days before the scheduled vehicle pick-up date.
 

Which documents do I need to provide to rent a car?
For each driver, a driving licence and passport are required, or an identity card in the case of citizens residing in the European Union. In addition, customers coming from a country outside the European Union are also required to provide an International Driving Permit.
 

Do I need an International Driving Permit to drive in Italy?
If your driving licence was issued by a country in the European Union or European Economic Area, an International Driving Permit is normally not required. If your driving licence was issued by a country outside the EU/EEA, in order to drive in Italy you must have, in addition to your valid national driving licence, an International Driving Permit or an official Italian translation of your driving licence. If you are unsure, please contact us before your rental and let us know which country issued your driving licence.
 

How many drivers are included in the price?
One driver is included in the rental price. Each additional driver costs €30.00 for the entire rental period.
 

What is the minimum age to rent a car?
The minimum age may vary depending on the vehicle category. We recommend contacting us and telling us the driver's age so that we can confirm eligibility.
 

Can I pick up the car directly at the train station?
No. However, since our office is located very close to the railway station, we provide a shuttle service and transfer to our office. To help us organise everything as efficiently as possible, we always ask you to let us know in advance when you will be arriving by sending us a WhatsApp message. You can find the direct WhatsApp link at the top of this page.
 

Can you deliver the car directly to my hotel, villa, or agriturismo?
Yes. Upon request, we can arrange delivery and collection at hotels, villas, agriturismos, and other accommodation facilities in the area. This service may involve an additional charge depending on the distance, so we ask you to contact us in advance. We will be happy to calculate the cost of the service and confirm whether it is possible based on our availability at that time.
 

Is it possible to pick up the car outside your opening hours?
In some cases, yes, by prior arrangement. An additional fee may apply for services outside our normal opening hours.
 

Can I return the car when the office is closed?
Yes. For some out-of-hours returns, a Key Box system is available at the railway station. Instructions are provided to the customer before the return and, in any case, they are also available on this page of our website: https://www.donatirent.com/guida-keybox.
 

What happens if I return the car late?
The rental is calculated in 24-hour periods. Returning the vehicle later than the agreed time may result in an additional day's rental being charged, unless the vehicle is returned within one hour after the original pick-up time.
 

Can I return the car in another city?
No, unless it is a nearby town or city and in any case within a maximum radius of 100 kilometres. This service must always be agreed with us in advance.
 

Is insurance included in the rental?
Yes. Every vehicle is covered by the insurance provided for under the rental agreement.
 

What is the insurance excess?
The excess is the maximum amount that may remain payable by the customer in the event of certain types of damage, theft, or other events covered by the rental agreement. The excess is always indicated in the details of the quote we send and may vary depending on the vehicle model or the car/van category. The insurance coverage cannot be changed, removed, or increased.
 

What should I do in the event of an accident?
Contact us immediately and follow the instructions we provide. If other vehicles are involved, collect all the necessary information and document what happened with photographs whenever possible.
 

What should I do in the event of a breakdown?
Contact us immediately. We will provide you with the necessary instructions and arrange the appropriate assistance.
 

What should I do if a warning light appears on the dashboard?
Stop the vehicle safely and contact us before continuing your journey, especially if you do not know what the warning light means.
 

How many kilometres are included in the rental?
Unlimited mileage is always included, except for vans. For vans, the included mileage is stated directly in the first quote we send to the customer.
 

What is your fuel policy?
Our standard policy is full-to-full: you receive the vehicle with a full tank and must return it with a full tank. Otherwise, you will be charged for the missing fuel plus a refuelling service fee.
 

Do you provide child seats?
Yes, we provide child seats and booster seats. We recommend requesting them at the time of booking and telling us the child's age and, if possible, weight. You may request more than one child seat, subject to availability.
 

What happens if I receive a fine?
Fines and traffic violations committed during the rental period are the driver's responsibility. If you receive a fine during the rental period, we recommend paying it directly yourself unless you wish to contest it with the authority that issued it. If the fine is sent to us at a later date, we will be required to forward it to you together with the applicable administration fee.
 

Haven’t you found the answer you were looking for?
Contact us directly. We will be happy to help you and provide all the information you need to organise your rental as simply and conveniently as possible.